Frequently Asked Questions

Yes - every lamp is hand-carved from 100% authentic Himalayan pink salt, sourced directly from the Khewra Salt Mine in Pakistan. We include a Certificate of Authenticity with every order.

Because our lamps are natural and hand-carved, no two are identical. Colour, shape, and texture vary - this is not a defect, it is proof of authenticity. Product photos show representative examples.

Small (1-3 lbs) for desks and small rooms. Medium (4-7 lbs) for bedrooms and living areas. Large (8-12 lbs) for open spaces. A good rule: one pound of salt per 16 square feet of room space.

Yes. Every Himalume lamp ships complete with a neem wood base, UL-listed dimmer cord, and a 15-watt bulb. Everything you need to start using it immediately.

With proper care, the salt lamp itself lasts indefinitely. The bulb typically needs replacing every 1,000 to 2,000 hours of use. We sell replacement bulbs and cords separately.

The scientific evidence for air purification claims is limited. What is well-supported is that the warm amber glow (around 2000K colour temperature) does not suppress melatonin the way blue-white LED lights do, which can support a better evening wind-down routine.

Free standard shipping on all orders over $65. Orders under $65 have a flat shipping rate calculated at checkout based on your location.

Standard shipping: 5-8 business days within the US and Canada. International orders typically take 10-18 business days. Expedited options are available at checkout.

Yes, we ship to over 50 countries worldwide. International shipping rates and estimated delivery times are shown at checkout based on your delivery address.

Every lamp is individually wrapped in protective foam padding, placed in a reinforced box, and surrounded by biodegradable packing material. Our damage rate is under 0.5%.

Yes. You will receive a tracking number by email as soon as your order ships. You can also track your order at any time using our Track Order page.

If your order has not arrived within the estimated delivery window, please contact us at support@himalume.com with your order number. We will investigate immediately and resolve the issue.

We offer a 30-day no-questions-asked return policy. If you are not completely satisfied with your purchase for any reason, contact us within 30 days of delivery and we will arrange a full refund or exchange.

Email us at support@himalume.com with your order number and reason for return. We will send you a prepaid return label and instructions within 24 hours. Refunds are processed within 3-5 business days of receiving the returned item.

We are sorry to hear this. Please email support@himalume.com with your order number and a photo of the damage within 7 days of delivery. We will send a replacement at no charge - you do not need to return the damaged item.

Yes. Contact us within 30 days of delivery and we will arrange an exchange. You only pay the difference in price if exchanging for a larger size. Return shipping is covered by us.

Once we receive your returned item, refunds are processed within 3-5 business days. The time for the refund to appear in your account depends on your payment provider, typically 5-10 business days after processing.

Salt is hygroscopic - it absorbs moisture from the air. Sweating means your lamp is in a humid environment. Keep it switched on for longer periods - the heat from the bulb evaporates absorbed moisture. In very humid rooms, run it continuously.

Wipe the surface with a dry or very slightly damp cloth. Never submerge the lamp in water or use cleaning products on it. For dust, a soft dry brush works well. Avoid excessive moisture as it dissolves the salt surface.

Always use a 15-watt incandescent bulb. Higher wattage can stress the salt and cause cracking over time. Lower wattage will not keep the lamp warm enough, causing excess moisture absorption. Your lamp ships with the correct 15-watt bulb included.

First check the bulb - it is the most common cause. Unscrew and inspect it. If the filament is broken, replace it with a 15-watt incandescent bulb. Also check the cord connection and the dimmer switch setting.

Yes. Salt lamps are designed to run for extended periods. In humid climates, keeping it on continuously is actually recommended to prevent moisture buildup. The 15-watt bulb uses minimal electricity.

If storing for more than a few days, wrap the lamp tightly in a plastic bag or cling film. This prevents it from absorbing moisture from the air. Store in a cool, dry place away from direct sunlight.

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Shop Pay, and Google Pay. All transactions are secured with SSL encryption.

Orders can be cancelled or modified within 2 hours of being placed. After that, they may have already been packed for dispatch. Contact us immediately at support@himalume.com and we will do our best to help.

Enter your discount code in the promo code field at checkout before completing payment. The discount will be applied automatically. Only one code can be used per order.

Yes. Our store is built on Shopify, which is PCI DSS Level 1 compliant - the highest level of payment security available. We never store your full card details on our servers.

Check your spam or junk folder first. If it is not there, contact us at support@himalume.com with the name and email used to place the order and we will resend it.

Yes. We work with retailers, spas, hotels, and wellness centres. Visit our Wholesale page for information on minimum order quantities, pricing, and how to apply for a wholesale account.