Frequently Asked Questions

Yes. Himalume lamps are made from natural Himalayan rock salt and shaped individually. Natural variation in colour, translucency, texture, and shape is expected. A Himalume Certificate of Authenticity is included with lamp orders.

Because the lamps are made from natural rock salt and shaped individually, colour, shape, and texture vary from piece to piece. Product photos are representative examples of that natural variation.

The current Natural Pink lamp is offered in Small (8.8-11.0 lb) and Large (11.0-15.4 lb). Choose by the surface, visual scale, and listed product weight rather than a room-coverage claim.

Each Himalume lamp includes one 15W bulb. Check the product page for the other items included with that lamp.

The current product information does not specify a fixed lifespan for the salt crystal. Follow the care instructions supplied with your lamp. Check current product information for compatible replacement bulbs or cords.

Himalume lamps provide warm decorative light. We do not make air-purification, sleep, medical, or other health claims.

Free standard shipping is available on eligible U.S. orders of $65 USD or more. For orders below the threshold, the shipping cost is shown at checkout for your address.

Standard delivery to U.S. addresses is typically 4–6 business days after processing. Delivery estimates may vary because of carrier delays, weather, holidays, or other circumstances outside our control.

Himalume currently ships retail orders to addresses in the United States. Available shipping rates and delivery options are shown at checkout for your address.

Each lamp is packed with fitted protective foam and its retail box to reduce movement during normal transit.

Yes. You will receive a tracking number by email as soon as your order ships. You can also track your order at any time using our Track Order page.

If your order has not arrived within the estimated delivery window, contact support@himalume.com with your order number. We will help check the shipment status and explain the next steps.

Eligible products may be returned within 30 days of delivery under our Return & Refund Policy. Contact support before sending anything back so we can provide the correct return instructions.

Email support@himalume.com with your order number and the item you want to return. We will provide return instructions. Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping. Approved refunds are issued to the original payment method.

Please contact support@himalume.com with your order number and clear photos of the damage as soon as possible after delivery. We will review the issue and provide the appropriate next step under our Return & Refund Policy.

Contact us within 30 days of delivery if you want a different size. If the item is eligible, we will explain the return and replacement options. Standard return-shipping responsibility follows our Return & Refund Policy.

Once an eligible return is received and accepted, the refund is issued to the original payment method. Your bank or payment provider controls how long it takes to appear after the refund is issued.

Salt can attract moisture from humid air, so the surface may sometimes feel damp. Wipe it with a dry cloth, keep the lamp away from high-humidity areas, and follow the supplied care and electrical instructions.

Wipe the surface with a dry or very slightly damp cloth. Never submerge the lamp in water or use cleaning products on it. For dust, a soft dry brush works well. Avoid excessive moisture as it dissolves the salt surface.

Use a Himalume-compatible E12 candelabra-base bulb and follow the electrical instructions supplied with your lamp. Current Himalume replacement options include 15W and 25W bulbs.

Unplug the lamp first. Check the bulb, make sure the cord is seated correctly, and confirm the dimmer is not turned fully down. If the bulb needs replacement, use a compatible E12 replacement and follow the supplied electrical instructions.

Use the lamp according to the supplied electrical instructions and your normal lighting needs. Turn it off and unplug it before cleaning, bulb changes, or other maintenance.

Store the lamp in a dry location away from excess humidity. Keep the salt crystal dry, protect the electrical components, and use the original protective packing if it is available.

The payment methods currently available for your order are shown securely at checkout.

If you need to change or cancel an order, contact support@himalume.com as soon as possible. If the order has already entered fulfilment or shipped, a change may no longer be possible.

Enter any eligible discount code in the discount field at checkout. The checkout will show whether the code applies to the order and whether it can be combined with any other offer.

Checkout is handled through Shopify's secure checkout. Himalume does not ask you to send full card details by email or contact form.

Check your spam or junk folder first. If it is not there, contact us at support@himalume.com with the name and email used to place the order and we will resend it.

Yes. Visit our Wholesale page to apply for a wholesale account. Approved wholesale partners receive protected access to wholesale catalog and pricing through their Himalume account.