Refund policy

30-Day Return & Refund Policy

We accept return requests within 30 days of delivery.

To be eligible for a return, the item should be returned in substantially the same condition in which it was received. Original packaging should be kept and used where reasonably necessary to protect the product during return shipping.

Because Himalayan salt is a natural material, variations in shape, color, texture, veining, and surface appearance are normal and are not considered defects.

To start a return, please contact Himalume Support through our Contact page and provide your order information and reason for the return. Return instructions will be provided after your request is reviewed.

Unless an item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Damaged or Incorrect Items

Please contact us as soon as possible if your order arrives damaged or if you receive the wrong item. Include your order details and clear photographs so we can review the issue and provide an appropriate resolution.

Refunds

Once an approved return is received and inspected, any approved refund will be issued to the original payment method. Your bank or payment provider may require additional time to process and display the refund.

Non-Returnable Items

Items that have been significantly damaged through misuse, improper handling, or unauthorized modification may not qualify for return.

This return policy does not provide a separate product warranty. Himalume will continue to provide reasonable customer support for product-related concerns.

For questions regarding a return, please contact Himalume Support.